Terms of Service

Last updated: February 16, 2026

These Terms of Service (“Terms”) govern your access to and use of the services provided by Rivofin (“we”, “us”, or “our”), including our website and platform (collectively, the “Service”). Please read these Terms carefully before using the Service.

Key Definitions

The following terms are used throughout these Terms:

  • “Service” means the Rivofin bank statement management platform, including the website, application, and API.
  • “Your Content” means all data, documents, bank statements, and other content you upload to or create within the Service.
  • “Confidential Information” means non-public information disclosed by either party in connection with the Service, as further described in Section 12.
  • “Feedback” means any suggestions, ideas, or recommendations you provide regarding the Service.
  • “AI-Extracted Data” means data automatically extracted from uploaded documents using artificial intelligence and automated processing.
  • “API” means the application programming interface provided by Rivofin for programmatic access to the Service.
  • “Subscription Plan” means the tier of Service access you have selected, as described on our pricing page.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are using the Service on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.

3. Description of Service

Rivofin provides a bank statement management platform that allows users to:

  • Upload and process PDF bank statements
  • Extract and standardize transaction data using AI-powered processing
  • Organize statements by client or vendor
  • Match and categorize counterparties
  • Export data in various formats for accounting software
  • Access the Service programmatically via API (where available on your plan)

By accepting these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms for the duration of your subscription or account.

Support for the Service is provided via email at support@rivofin.com. Response times and support availability depend on your Subscription Plan. Details of support levels and any applicable service level commitments are described on our website.

3.1 Preview and Beta Features

We may offer preview, beta, or early-access features (“Preview Features”) that are still under development. Preview Features are provided “as is” without any warranty or service level commitment. We may modify or discontinue Preview Features at any time without notice. Your use of Preview Features is at your own risk, and we may limit or exclude our liability for issues arising from Preview Features.

4. Account Registration

To use certain features of the Service, you must register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Upload content that you do not have the right to process
  • Transmit malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service's operation
  • Use the Service for any fraudulent or illegal purpose
  • Scrape, data mine, or use automated means to access the Service without permission
  • Exceed the rate limits or usage quotas associated with your subscription plan

5.1 Compliance with Laws and Export Controls

You agree to comply with all applicable laws and regulations in connection with your use of the Service, including but not limited to anti-money laundering (AML) laws, economic sanctions, export controls, and anti-corruption laws. You represent and warrant that:

  • You are not located in, or a national or resident of, any country subject to comprehensive trade sanctions by the European Union, the United States (OFAC), or the United Nations
  • You are not listed on any applicable sanctions or restricted party list
  • You will not use the Service to process data on behalf of any sanctioned party or in violation of any applicable sanctions or export control laws

6. Your Content

You retain ownership of all content you upload to the Service (“Your Content”). By uploading content, you grant us a limited license to process, store, and display Your Content solely to provide the Service to you.

You represent and warrant that you have all necessary rights to upload and process Your Content, and that Your Content does not violate any applicable laws or third-party rights.

7. Data Processing and AI

We process Your Content, including bank statements and transaction data, solely to provide the Service. Our processing activities are governed by our Privacy Policy, which describes how we collect, use, and protect your data.

The Service uses artificial intelligence and automated processing to extract transaction data from uploaded bank statements. AI-extracted data is provided as-is and may contain errors. You are responsible for reviewing and verifying all extracted data before relying on it for accounting, tax, or other financial purposes. Rivofin does not guarantee the accuracy of AI-generated output.

You acknowledge that bank statements may contain sensitive financial information. You are responsible for ensuring you have the necessary authorization to upload and process such information through our Service.

You have the right to object to automated processing and to request human review of any AI-extracted data. To exercise this right, contact us at privacy@rivofin.com.

8. Third-Party Data and Data Processing Agreement

If you upload bank statements or financial data belonging to your clients or other third parties, you represent and warrant that you have obtained all necessary consents and authorizations from those third parties to process their data through the Service.

When you process third-party personal data through the Service, Rivofin acts as a data processor on your behalf. Our Data Processing Agreement governs this relationship and forms part of these Terms. By using the Service to process third-party data, you agree to the terms of the Data Processing Agreement, including the sub-processor notification and objection procedure described in DPA Section 5.2.

9. Subscription and Payment

Certain features of the Service require a paid subscription. By subscribing, you agree to pay the applicable fees as described on our pricing page at the time of purchase.

  • Fees are billed in advance on a monthly or annual basis
  • Subscriptions automatically renew unless cancelled before the renewal date
  • You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time within a billing period
  • We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied within the first 14 days, contact us for a full refund
  • We may change our fees with at least 30 days' notice. Continued use after a price change constitutes acceptance

If you are a consumer within the European Union, you have a 14-day right of withdrawal from the date of purchase under the Consumer Rights Directive (2011/83/EU). By subscribing and requesting immediate access to the Service, you expressly consent to the Service beginning before the withdrawal period expires and acknowledge that you will lose the right of withdrawal once the Service has been fully performed during that period.

To exercise your right of withdrawal, you may send a clear statement of your decision to withdraw to legal@rivofin.com. You may use the model withdrawal form provided in Annex I(B) of Directive 2011/83/EU, but it is not obligatory.

10. API Usage

If your subscription plan includes API access, the following additional terms apply:

  • API keys are confidential. You are responsible for all activity under your API keys
  • You must not share API keys or use them in client-side code
  • API usage is subject to rate limits and quotas defined by your subscription plan. Exceeding these limits may result in throttling or suspension
  • We may revoke API access if it is used in violation of these Terms

11. Data Portability and Switching

In accordance with the EU Data Act (Regulation (EU) 2023/2854), you have the following rights regarding your data and use of the Service:

  • Right to switch: You may switch to an alternative service provider at any time with reasonable notice. We will not impose contractual, commercial, or technical barriers that prevent or discourage switching.
  • Data export: You can export your data at any time in machine-readable formats, including CSV, JSON, and XLSX, using the built-in export features of the Service.
  • No switching charges: We do not charge fees for the act of switching providers or exporting your data.
  • Transition assistance: Upon request, we will provide reasonable assistance during a transition to an alternative service, including continued access to your data for a period of 30 days after termination notice.

12. Confidentiality

Each party agrees to treat as confidential all non-public information disclosed by the other party in connection with the Service (“Confidential Information”), including business plans, technical data, product plans, pricing, and customer data.

  • Confidential Information shall be used only for the purpose of performing obligations under these Terms
  • Each party shall protect the other's Confidential Information using at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care
  • Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party, (b) was already known to the receiving party without restriction, (c) is independently developed without use of the disclosing party's Confidential Information, or (d) is rightfully received from a third party without restriction
  • A party may disclose Confidential Information if required by law, court order, or governmental authority, provided that it gives the other party reasonable prior notice (where legally permitted) to allow them to seek a protective order

13. Intellectual Property

The Service, including its design, features, and content (excluding Your Content), is owned by Rivofin and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our written permission.

If you provide any feedback, suggestions, ideas, or recommendations regarding the Service (“Feedback”), you grant Rivofin a non-exclusive, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without obligation or compensation to you. Feedback does not constitute your Confidential Information.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. Data extraction accuracy depends on the quality and format of uploaded documents. AI-processed results should be verified before use.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVOFIN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Nothing in these Terms limits or excludes either party's liability for obligations under the GDPR or applicable data protection law that cannot be limited by contract, including liability to data subjects under GDPR Article 82.

Nothing in these Terms excludes or limits either party's liability for: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Rivofin and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

17. Suspension and Termination

17.1 Suspension

We may temporarily suspend your access to all or part of the Service if: (a) you materially breach these Terms, (b) your account has an overdue payment, (c) suspension is required to comply with applicable law, or (d) your use of the Service poses a security risk to the Service or other users. We will provide reasonable notice before suspension where practicable, and will restore access promptly once the cause of suspension is resolved.

17.2 Termination by You

You may terminate your account at any time by contacting us or using the account settings. No advance notice period is required from you. You may terminate at any time with immediate effect.

17.3 Termination by Us

We may terminate your access to the Service for material breach of these Terms that remains uncured for 30 days after written notice, insolvency, cessation of the Service, or as required by law. Except for termination due to material breach, we will provide at least 30 days' notice before terminating your account, during which you may export your data.

17.4 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will delete Your Content within 30 days of account deletion, unless we are required to retain it for legal purposes. You may request an export of Your Content before terminating your account.

18. Force Majeure

Rivofin shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet outages, third-party service failures, or cyberattacks.

19. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by email and by posting the updated Terms on our website at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service. We review these Terms at least annually to ensure they remain accurate and compliant with applicable laws.

20. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Albania, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts of Tirana, Albania.

For users within the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence. In the event of conflict between these Terms and mandatory consumer protection laws of your country of residence, those mandatory laws shall prevail. In accordance with Regulation (EU) 524/2013, you may submit complaints through the EU Online Dispute Resolution platform at https://ec.europa.eu/odr.

For users within the United Kingdom, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other mandatory consumer protection legislation. Where these Terms conflict with your statutory rights, your statutory rights shall prevail.

21. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Rivofin regarding the Service.
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
  • Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment: You may not assign these Terms without our consent. We may assign these Terms to an affiliate or successor.
  • Survival: Sections 6 (Your Content), 12 (Confidentiality), 13 (Intellectual Property), 14 (Disclaimer of Warranties), 15 (Limitation of Liability), 16 (Indemnification), 20 (Governing Law and Disputes), and this Section 21 shall survive any termination or expiration of these Terms.
  • Relationship of the Parties: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Rivofin. Neither party has the authority to bind the other or to incur obligations on the other's behalf. Rivofin is not your financial adviser, agent, or fiduciary.
  • No Third-Party Beneficiaries: These Terms do not confer any rights or remedies on any person or entity other than the parties to these Terms.
  • Publicity: You agree that Rivofin may identify you as a customer and use your company name and logo on our website and marketing materials, unless you opt out by notifying us at legal@rivofin.com.
  • Order of Precedence: In the event of any conflict between these Terms, the Privacy Policy, and the Data Processing Agreement, the following order of precedence applies: (1) the Data Processing Agreement (for data protection matters), (2) these Terms, (3) the Privacy Policy.
  • Aggregate Data: We may create and use aggregate, anonymized, or de-identified data derived from your use of the Service for product improvement, benchmarking, and analytics purposes. Such data will not identify you or any individual and is not subject to the restrictions on Your Content.
  • Subcontractors: Rivofin may use subcontractors and affiliates to perform its obligations under these Terms. Rivofin remains responsible for the performance of its subcontractors.
  • Product Liability: Nothing in these Terms limits rights under the EU Product Liability Directive (2024/2853).

22. Notices

All notices under these Terms will be sent by email to the address associated with your account (for notices to you) or to legal@rivofin.com (for notices to us). Notices are deemed received 24 hours after sending. For termination or legal notices, we may additionally use registered mail to your last known address.

23. Contact Us

If you have any questions about these Terms, please contact us:

Version History

VersionDateChanges
1.0February 16, 2026Initial version

This document is also available in Shqip (Albanian).